James H Oyk

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Verified Reviewer

Account suspension

My account got suspended for some reason that they refuse to tell me! Then, they suspended my Facebook also.

However, they cannot get it back for me! I have emailed back and forth for 10 days, but it's always someone new and they ask me the same questions!

This company does not care about its consumers! I have spent a lot of money on services just for them to suspend my account!

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Loss:
$300
Cons:
  • Do not care about you just your money

Preferred solution: My accounts back!!

User's recommendation: Don't buy unless you want to risk losing your meta and facebook account for an unspecified reason!!!!

Ashia Sww

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Verified Reviewer
| map-marker Saugerties, New York

Suspended due to fake account linked to mine

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Meta - Suspended due to fake account linked to mine
Updated by user Jan 09, 2025

Calling numbers found online lead to scammers No response to email for over 72 hoursUsername I am erroneously linked to can’t be found.

Original review updated Jan 09, 2025
On January 6th I received a message from a Gerry Swallows?? suggesting that my business page was in violation of trademark laws.

Looked like a bot though in hindsight. I replied "what are you referring to?" and also followed the prompts to appeal. The next time I logged in, both my personal and business pages were suspended saying that an Instagram "mrssandra1147" was associated with my account and was in violation of your policies. I do not recognize this account and when I go to "Sign into Instagram" as suggested, I sign into my active and legit Instagram accounts which are strangely no longer linked to my Facebook.

I started my FB page when I was 18 years old from my freshman dorm room at NYU and am absolutely horrified at the lack of support and caring from this team. I have submitted several different inquiries to support/security and have not received a response yet. Hopeful, but absolutely refuse to try to recreate 22 years of connections and won't be back and won't ever be advertising my two businesses via Instagram if no one gets back to me.

In part because, without being able to login to Facebook, I cant. #tragic
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1 comment
Guest

If someone posts here they know a tech expert who can help, just know that it is a scam to get you to send money.

Patrick G Nnf

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Hacked account

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Meta - Hacked account
Meta - Hacked account - Image 2
Meta - Hacked account - Image 3

My first account was illegally disabled due to a false claim of child endangerment after I reported a *** for contacting me through another person's post and direct messaging. I then created a new account using another part of my name.

However, it was hacked and deactivated also for child endangerment while I was trying to recover the account on the same day that it was hacked. Facebook does not allow any person-to-person contact with their company representatives in any way, shape or form unless you send them a physical letter. Then, they will try to call you if you give them your phone number; otherwise, you have to hire a lawyer and sue them.

I have made reports against them due to the false claims against me for child endangerment to both the Federal Trade Commission and ic3.gov because of slander, defamation of character, fraud, and dissemination of unlawful messages, which is another form of slander and defamation of character. If this is not resolved, I will be filing a federal lawsuit against them which will result in either a: large monetary compensation to me, b: change of ownership of the company, or c: their automated system that has disabled my accounts, as well as the review people, all being deactivated or fired until the issues are resolved and corrected.

View full review
Loss:
$120000
Pros:
  • Contact with family and customers
Cons:
  • Idiots that work there deactivating the account that reports violators

Preferred solution: Return and reactivation of my account with the firing of the staff responsible for the deactivation of my account.

User's recommendation: Send a letter or Hire a lawer to file a federal lawsuit against them after making a report to both the FTC and ic3.gov

Blen Bns

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| map-marker Marble Falls, Texas

I feel like you’re a scam. I have purchased a card by mistake. I can’t seem to get a hold of anybody but I can’t get on the chat but they want me to pay $48 a month to chat with them on a card that I

Meta - I feel like you’re a scam. I have purchased a card by mistake. I can’t seem to get...
Meta - I feel like you’re a scam. I have purchased a card by mistake. I can’t... - Image 2

Your products are for sale over-the-counter but nothing over-the-counter can I purchase with it I am not a online person. I dont know how to use your card.

I dont know how to get a refund off of it. I dont understand it completely at all.

Ive lost $20 and I hope you enjoyed my money because thats what you are scamming me and your cards are in Walmart. They are in your gaming stores and you cant use them.

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User's recommendation: Do not buy this card. It is no good.

Isaac W Ufv

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Network connections

Meta - Network connections

Discover mobile via text network settings 01/02/2024 optimize life lock Annual alerts sure emails matching real-time USA Exculations clocking data digitial searching Annual refreshing computers usangies Category time magazine optimization 2025 continuous enrollments warranties acceptance Guarantee Accountability acknowledged by third-party management Chase Galleria real residential population closing Mailing address details settings confirm gateways pathways gateways networks devices equipment handset total checking high Priority Domestic mail codes fraud hotlines federal government emergency services platforms Location issues national debt relief related identities shipping delivery Sewage and water board of new orleans Field office Bill disputes and adj Fast nationwide Go 365 mircosoft platforms networks headlines coverage state of arts Closing Quarters final year ending Legislation Audit 2441 attached and linked to 6788 offices 153 and 013 FTC affidavits legal citizens laws processing 12/30/2024 Benefits HUD Good will credits joint misleading independent people Affiliated with City council and new Orleans water and sewage power forward dispute claims of Fraud hotlines Alerts exact service addressmatching ,divisions General Council public records official user's active home office request Centralizing public records search errors

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Cons:
  • Brooker underwriting active current security refreshing
  • Beware of third-party hackers

User's recommendation: Updating devices data mobile networks platforms 2025

Mark M Wna

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Verified Reviewer

Having problems with Ad payments

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Meta - Having problems with Ad payments

Meta is the worst at communicating with its consumers. I've been having ad payment problems for 4 years now. SMH.

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Preferred solution: Someone to contact me at my email theperfectpoetry@gmail.com to fix my ad account for markprophetpoet.

Jessica M Wbm

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Hacked account

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Meta - Hacked account
Meta - Hacked account - Image 2
Meta - Hacked account - Image 3
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Meta - Hacked account - Image 5

My son's account was hacked. I've received emails from five different individuals from Meta.

I provided them with the requested information, including the account details and the email of the person who was added to my account. My login information was changed by the person who hacked it. A representative from Meta emailed me to say they had suspended my account. It's been a long time since I received a response from anyone.

I've been waiting to regain access to my account, but nobody has responded after I sent them the requested information.

Additionally, I can't make purchases with that account. I have a $30 gift card, but the account won't let me make purchases, so I can't use my gift card.

View full review
Loss:
$30

Preferred solution: My hacked account back & also fix my account so I can make purchases with the $30 gift card I bought a long time ago

Emmalynne Bbn

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Verified Reviewer
| map-marker Fort Lauderdale, Florida

You're assisting hackers using my email and name

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Meta - You're assisting hackers using my email and name

There's no physical customer service help. They're helping people *** me.

They never helped me so I set up a new account and I can't get no help.

They're system so Smart til it's stupid. Meta owns all the programs and it's hard to believe there's no one to verbally talk to when they are assisting the hackers and locking you out

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Faran A Tig

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Facebook account locked

Meta - Facebook account locked
Meta - Facebook account locked - Image 2

My Facebook account is locked please help me I need help hi hallo halo halo halo hi hi hi hi hi hi hallo

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Pros:
  • Facebook account locked
Cons:
  • Facebook account locked

Preferred solution: Facebook account locked

Brandon H Rgy

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Professional mode turn off by it's self

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Meta - Professional mode turn off by it's self
Meta - Professional mode turn off by it's self - Image 2
Updated by user Nov 28, 2024

No but had a lot of virws

Original review Nov 28, 2024
I have screenshots on my phone, and I hadn't used Facebook at all except to visit the help center. The professional mode was turned off on its own, and I know I didn't do it accidentally.

I'm technically savvy; I mean, I can use Kali Linux and operate the system very well. Therefore, I'm not an uninformed tech user. I know what I'm doing and what I'm talking about. Why was professional mode turned off on my phone by itself after I messaged someone on Facebook, asking about my reviews?

If you could get back to me, I would appreciate it since I have screenshots showing the progress it was making every few hours.

I had aired some videos on my page that were very controversial concerning law enforcement, and I know law enforcement has a login portal. Please, get back to me as soon as possible.
View full review
Resolved
Malasha R

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Verified Reviewer
| map-marker Beaumont, Texas

Resolved: Deactivated account for no apparent reason

Meta - Deactivated account for no apparent reason

I need to recover my deactivated account. It was deactivated without any reason, and it's very frustrating to lose an account that I've had for many years.

Apparently, someone else had used my account without my knowledge. However, I used to earn money through Instagram to support my family.

Therefore, I hope I get my account back. I am ready to show ID or any other necessary documents.

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User's recommendation: be very careful

Khadija T Erb

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Verified Reviewer

My Instagram account hacked

Meta - My Instagram account hacked

My instagram account has been hacked,I filled out a questionnaire that I sent to Meta support to recover my account that is hacked and they send me automatic responses to my email address. It is disrespectful of them.

Now, the hacker pretends to be me and is posting my archives, scamming my subscribers and asking them for money. Meta is unable to protect these customers . Today, I went to the Meta company in New York at 770 Broadway with my family with all my ID to prove that it is me and the security guy told us that we are not entering because they do not do customer service. Their behavior is called "Failure to assist a person in danger", I no longer feel safe, It hurts me too much and I do not feel safe.

Please, I need help. Here is what Meta support replied to me below

View full review

Preferred solution: I would like to recover my instagram account, it has been hacked

Jahanzeb I

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Verified Buyer
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Verified Reviewer
| map-marker The Bronx, New York

Can’t login

Meta - Can’t login
Meta - Can’t login - Image 2
Meta - Can’t login - Image 3

Cant login even I get code all the time but still doesnt work says wrong code try another one for more then 109 times on fb . Please help me out

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User's recommendation: Just help people faster

Tonya J Pvf

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Verified Reviewer

Can’t get into account

Meta - Can’t get into account

The link for me to record myself with facial pictures was on my screen, and now it's gone. It won't let me log back in or do anything to access my account. Could you please help me?

View full review
Pros:
  • Bacteria

Preferred solution: Enter my Facebook account

User's recommendation: Don’t you have an email that we should be able to email you with our concerns

Tully Kke
map-marker Birmingham, Alabama

Facebook meta

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Facebook meta

I havent received my refund the item didnt work at all it wasnt useful so I took it to the post office so it can be sent back

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Candeece R

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Verified Reviewer
| map-marker Colorado Springs, Colorado

Account keep getting disabled

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Meta - Account keep getting disabled
Meta - Account keep getting disabled - Image 2
Updated by user Nov 30, 2024

No development

Original review Nov 30, 2024

I have never once posted anything that's against community guidelines, and every time I try to recreate an account, you guys disable it. Why?

There are a lot of people posting nude dances in clubs and all.

Why my page? I have created a lot of appeals and have yet to receive an answer.

View full review
Pros:
  • Able to reach around the world
Cons:
  • Customer service is of no help
  • Tons like zero customer service

Preferred solution: I would like to gain back access to my instagram page. I have that page since 2019. Before meta. And I never once post anything out of context….

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