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Meta

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What is your customer experience with Meta?

Meta Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Meta has 1.6 star rating based on 1267 customer reviews. Consumers are mostly dissatisfied.

  • 7% of users would likely recommend Meta to a friend or colleague.

  • Rating Distribution
  • Pros: No pros, Facebook, Idk.
    Cons: Customer service, No customer service and unable to get account back if hacked, No customer service.

View full overview ›

Media from reviews

Meta - Disabled instagram account
Meta - You have hacked me again todayMeta verifiedMeta - My unfairly suspended accountMeta - My unfairly suspended account - Image 2Meta - I want an old instagram account that causing safety concernsMeta - Wrongfully disabling my Instagram accounts
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Top Meta Reviews

Positive Review

"Contac"

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Dear Instagram Support Team, My name is [Erkut] and my Instagram username is [erkut_gelgi]. When I tried to access my account, I saw that my account was...

Critical Review

"Recovering my account with a live person"

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You need to have a live person to talk to so someone can help faster with fixing all accounts thanks

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Kamarah Age
map-marker Louisville, Kentucky

Recovering my account with a live person

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You need to have a live person to talk to so someone can help faster with fixing all accounts thanks

View full review
Khadeem B

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Floyds Knobs, Indiana

Recover My Accounts

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Updated by user Oct 12, 2025

I need my accounts back immediately, like y’all don’t understand I have important people on there I talk to and business opportunities. Y’all debunking my rank, when I should be climbing up. As I said over and over again, I barely be on my accounts, I hardly have anyone follwed, I have music to push out, you can find me on all platforms.

Original review updated Oct 12, 2025
I have 4 accounts (@zombmean, @zombmeanarchive, @uniquekyo, @klbexclusive) and they have been disabled for no reason, I havent done nothing wrong, I was having a good time yesterday on my birthday, was switching back and forth trying to promote my new ep that I just dropped. Then all of a sudden I switched back to my other account, I see that it got suspended for no reason, And the reasons for that happening do not even match up.

Like how did it go from being suspended of hate speech and symbols, to child sexual exploitation, nudity, and abuse? Who did I abuse? and where did nudity and child sexual exploitation come from? I would like to know who i was talking to that was underage.

what nudes was I sending or posting? I think that this is unfair, I got wrongfully disabled for no reason on my accounts. And then even my facebook account (Zomb Mean) Got disabled for no reason, I didnt even do nothing wrong on facebook also, even tho my instagram accounts were linked to my facebook account. But I would like this issue resolved as soon as possible.

I dont understand what rule I didnt follow for my main instagram account, other than spamming people I really didnt like or unsending a bunch of messages.

But for the most part I really didnt do anything that wrong at all. I wrongfully being accuseed of unexpected reports.
View full review
Pros:
  • Enhanced social connections
  • Ai content creation
  • Mixed reality
Cons:
  • Misinformation
  • Filter bubbles
  • Hardware limitations

Preferred solution: Apology

User's recommendation: Be Careful With What You Lose

Timothy S Pmg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Broken Arrow, Oklahoma

No proof of why ad restrictions on

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Meta - No proof of why ad restrictions on

Wanted to know why there is an ad restriction on my facebook ad account and was told it was from a recent post I supposedly made. But the restriction has been on for a couple years.

Just now getting around to getting it fixed.

Ruben said it is restricted because of a post I made on my profile. I asked to prove it and show me the post which I know they have and couldnt do it.

View full review
Pros:
  • Great for connecting with friends and family
Cons:
  • Accuse people of violating there policies
  • Account disabled for false accusations

Preferred solution: My ad restriction off

User's recommendation: Do not use support on the weekends. You will not get anything resolved

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Wayne G Puk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Birmingham, Alabama

Selected for funding

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Meta - Selected for funding
Updated by user Dec 05, 2025

I've been hacked twice as if today trying to work with you people representing Meta !Only thing I know to do is go PUBLIC

Original review Nov 19, 2025

When is someone going to help me !

I was selected for finding several years back with Facebook

Still waiting !

I called meta assistant online & they hacked my phone & bank !

I need an honest representative to help me ! 0

View full review

Preferred solution: Deliver product or service ordered

Heather B Sag

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Suspended from both Facebook and Instagram for NO REASON!

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Meta - Suspended from both Facebook and Instagram for NO REASON!

Please help! I have been suspended from my two accounts and my kids' account also because it was linked to mine.

I have friends and business contacts on my Facebook and Instagram accounts, not to mention every memory of my family, especially my mother who passed away, and my kid. We have done nothing wrong. I followed the steps to verify identity, etc., and I'm still locked out over a week now. It's not fair!

We followed all the steps and did an appeal. My daughter made a teen account that was brand new. Maybe it was something she clicked on, or maybe someone hacked us, but I have had both my accounts and hers taken down. I cannot lose my accounts!

Please help me get them back! Every memory and every single thing we did together, and with my late mother, is going to be taken from me. I am beyond upset! I am ready for a lawsuit!

I don't deserve this at all. How can I get this back? Meta won't answer the phone.

Does anyone have any suggestions!? Please!!?

View full review
Loss:
$150
Pros:
  • Protecting identities or trying to
Cons:
  • No phone number or live chat support
  • So many more cons
  • After verifying identity nothing happened

Preferred solution: My accounts back

User's recommendation: Be very careful not to link accounts together

Kamryn B Dnm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Long Beach, Mississippi

Wrongfully disabling my Instagram accounts

Meta - Wrongfully disabling my Instagram accounts
Meta - Wrongfully disabling my Instagram accounts - Image 2

My accounts were wrongfully suspended due to disgusting child-related allegations, my accounts @st4rw1tch__, @brattphobia_, and @brattphobia_1. I use these accounts with my friends and family, whom I interact with on a daily basis.

I also help promote my mother's clothing business on @st4rw1tch__. I am not pleased with your AI's decision, and I will be taking legal action against Meta.

View full review
Kitty F Utd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Montreal, Quebec

My 60k Instagram suspended for no logical reason

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Meta - My 60k Instagram suspended for no logical reason

My account of 60k followers was permanently suspended because AI determined I was spamming. I was using Instagram as a normal person, liking stuff and commenting.

There is no way to get help. They had paid me, so it could be a wrongful dismissal.

This business treats its customers badly. It's like kicking someone out of your store because they spend too much money—kind of stupid.

View full review
Pros:
  • Build community
Cons:
  • Too many bots
  • Unreasonable moderation
  • No customer service

Preferred solution: my account back

User's recommendation: don't invest too much time or money into Instagram. its too risky

Angel M Pmk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Queens, New York

Facebook account log in

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Meta - Facebook account log in
Meta - Facebook account log in - Image 2
Meta - Facebook account log in - Image 3
Updated by user Oct 28, 2025

No help at all I'm trying to get in contact with them to see what's going on with my Facebook account can't log into it u guys haven't call me back either

Original review Oct 27, 2025

My Facebook account got *** can't log into it can u help me out or deactivate them from pass years!

View full review

User's recommendation: No good at all meta never responded back so how can I recommend u guys to future customers seriously

Dericous D

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Clarksville, Tennessee

Suspended account

Meta - Suspended account
Meta - Suspended account - Image 2

I honestly do not know what happened. I was on social media.

One minute I went to sleep, woke up to my account being suspended, and because my Instagram is linked to my Facebook, it took that as well.

I've never posted anything out of standard guidelines. Please help me; I need my social media back.

View full review
Pros:
  • Is beautiful to be able to keep up with people who you have connected with throughout life
Cons:
  • Not having a way to contact via phone when crazy stuff like getting your account suspended happens for no reason

Preferred solution: Apology

Nina S Zrm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker St Helens, St Helens

Instagram account

Meta - Instagram account
Meta - Instagram account - Image 2
Meta - Instagram account - Image 3

I am formally writing this to request a review for my account and the reinstatement of my Instagram account back which has been disabled yesterday and now is showing signs that i can be permanently disabled i am so concerned about this SITUATION i deeply need this ACCOUNT.

This account is very important to me its not just a regular account, things help me on here, ive also had this account for a long time and never got disabled and i also work on this account for a better life.

My account name is @lynztheway is critical for my success i believe i was mistakenly suspended and im respectfully asking to review any flags that led to this.

If any action on my part has caused concern, i am more than willing to comply with all platform rules and provide any necessary verification or additional information to resolve this issue.

Thank you for your time and understandings i sincerely hope to hear from you soon with a resolution and or update with the account.

View full review

Preferred solution: my account back

Khadeem B

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Winchester, Kentucky

Disabled Accounts

I am reaching out regarding the unexpected suspension of my four accounts (@zombmean, @zombmeanarchive, @uniquekyo, @klbexclusive). I have not violated any guidelines.

On October 10, Friday, my birthday, I was actively promoting my new EP and switching between accounts when I discovered that one had been suspended without justification. The reasons provided for the suspension are confusing. Initially cited for hate speech and symbols, it later escalated to allegations of child sexual exploitation, nudity, and abuse. I would like clarification on these claims.

Specifically, who was underage in our interactions? What evidence supports these accusations? Additionally, my Facebook account (Zomb Mean) has also been disabled without cause. Despite being linked to my Instagram accounts, I have adhered to all community standards on Facebook as well.

I seek a resolution to this matter promptly.

While I acknowledge some spamming may have occurred—primarily due to unsending messages, I believe the actions taken against me are unwarranted. Thank you for your attention to this issue.

View full review

Preferred solution: My Disabeled Accounts Back

Saied M Inn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Los Angeles, California

Do NOT buy anything from Meta. Their customer service is absolutely terrible — even customer service in Afghanistan is far better than this.

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Do NOT buy anything from Meta. Their customer service is absolutely terrible — even...

Meta sent me the wrong item, which I shipped back five months ago. I even emailed Meta a copy of the FedEx receipt showing that I returned it.

Despite this, I still haven't received my refund. I first contacted Meta on July 27, and now it's September 9 yet nothing has been resolved. Instead of taking responsibility, Meta claimed they never received the item and forced me to follow up with FedEx even though it was not my responsibility. After two weeks, FedEx rejected the claim, stating they cannot respond to me because the shipping label was created by Meta.

I went back to Meta again, but every time a different customer service representative replies with the same empty words, saying my case is still under review. No progress, no accountability.

Do not buy anything from Meta. Their customer service is absolutely terrible; even customer service in Afghanistan is far better than this.

View full review
Loss:
$420
Pros:
  • No pros
Cons:
  • Worst company

Preferred solution: Full refund

User's recommendation: Meta sent me the wrong item, which I shipped back five months ago. I even emailed Meta a copy of the FedEx receipt showing that I returned it. Despite this, I still haven’t received my refund. I first contacted Meta on July 27, and now it’s September 9 — yet nothing has been resolved. Instead of taking responsibility, Meta claimed they never received the item and forced me to follow up with FedEx — even though it was not my responsibility. After two weeks, FedEx rejected the claim, stating they cannot respond to me because the shipping label was created by Meta. I went back to Meta again, but every time a different customer service representative replies with the same empty words, saying my case is still “under review.” No progress, no accountability. Do NOT buy anything from Meta. Their customer service is absolutely terrible — even customer service in Afghanistan is far better than this.

Charly C Tds

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San José, Provincia De San Jose

Wrongful suspension

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Meta - Wrongful suspension

I was wrongfully banned in an AI ban wave, and I've been trying to contact Meta to reactivate my account. There's not a single way to directly contact them; it's been a week, and I still don't have an answer from Meta.

View full review
Loss:
$50
Pros:
  • Great platform many tools for networking and promoting business
Cons:
  • Has ai moderation that bans you for no reason

Preferred solution: MY ACCOUNT BACK

Cherise D Lsu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Gift card

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Meta - Gift card

I'm sorry, but no one ever answered the call, so how are you asking me about my experience when I've yet to reach anyone? I'm calling simply because I bought a gift card, and when my grandson wants to scratch it off, all the numbers came off. It was for $40, and I have the receipt and the card and the scratch-off portion that you can't read the numbers on, and I would like to be refunded.

View full review
Loss:
$40

Preferred solution: Full refund

User's recommendation: I have no opinion

Ricky B Hse
map-marker Wickford, Essex

Appaling service impossible to get help, impossible to even submit a proper contact.

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Meta - Appaling service impossible to get help, impossible to even submit a proper...
Meta - Appaling service impossible to get help, impossible to even submit a... - Image 2
Updated by user Oct 17, 2025

terrible. I do not mind that I got automatically banned, I do mind that I was prevented from using any appeal process and there is no way to actually contact anyone to sort it.

Sometimes a person is needed and this was one of those. Meta fails at all basic customer service points.

Original review Oct 16, 2025

Need help, my account was randomly disabled, but to my knowledge, I have not done anything of any note at all, and it's linked to my business accounts. I have no idea what I am supposed to do.

The page under help says I will get a prompt to appeal the suspension, which never happened. Who actually runs this?

It's honestly the worst service ever. I am not averse to issues, but this is ridiculous.

View full review

Preferred solution: communication and my account returned.

User's recommendation: Avoid it find any other social platform you can and use that

Taylor P Qcp
map-marker San Antonio, Texas

Instagram

Meta - Instagram
Meta - Instagram - Image 2

I can't get my Instagram to come back. I've been waiting on an appeal.

I did nothing wrong; everything is appropriate. I don't know how it got disabled. I need help.

I've been having that since middle school. Please help.

View full review
Loss:
$500
Pros:
  • Encouraging other people
  • Having fun with my friends
Cons:
  • Too many scammers

Preferred solution: My instagram account back please

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