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Contact Meta Customer Service

Meta Phone Numbers and Emails

Verified Contact Information

Customer Service Number:

  • (650) 543-4800
Call customer service
Send Message

Meta Emails:

Investors/ Franchising
Jobs/ Career
Media
Press Inquiries
support@fb.com
Is this your business?

Meta Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Meta Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    93% phone 7% email
  • The best phone number to call Meta is 6505434800. 17% of customers managed to speak with a real person.

  • The average hold time is less than 1 minute. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 1 minute.

  • Be prepared for the call as Meta may ask you for the following information to identify you as a customer: first and last name, email or phone number.

View full overview ›

How to Contact Meta Customer Service?

Most Popular Number:

(650) 543-4800
Total calls: 20 655 Issues resolved: 444 Last call: Dec 8, 2025

Meta customer service has been known to provide instant support to its global users anytime. If you face any account-related concerns or need information on how to get started, dial the publicized Meta phone number, 1-650-543-4800. If you need help getting through this Meta contact number, there are other ways to seek assistance.

Meta support has published several email addresses to deal with customers’ concerns immediately. For instance, if you seek general help from the customer service team, write to support@fb.com. Other more specific company support email addresses are created so users can reach out to the responsible department and promptly get solutions to their issues. These Meta-contact emails are more streamlined for Facebook issues and concerns. Another support email address is press@meta.com. You can use this email address to contact the media team about press inquiries. So, no matter your queries, emailing Meta contact support will always get you a solution.

Meta customer support has introduced a live chat feature for users seeking immediate help without talking to the agents. To do so, head to the official website and navigate to Meta Quest Support (https://meta.com/help/quest). This page has plenty of resources to understand the company's functions and most common errors. The page also has the option to contact customer support. Users can connect with the Meta community and chat via the forum to get solutions to their problems. You can even start a conversation on the community forum, and other members will join the thread to chat and contribute. This increases the chance of getting the solutions sooner when you need help to reach the contact team. You can also log into your account and submit a Meta support request for help.

The direct way to contact the Meta corporate office is to use the company's published phone number. This helpline is 1-650-543-4800. Users can dial this number any time of the day.

The Meta corporate office is in California. The Meta headquarters address is 1601 Willow Road, Menlo Park, California, 94025, United States. Users can visit this Meta company address when they have complex concerns that remain unresolved via phone or online communication.

To get your account removed:
Start with a Meta business login to the Accounts Centre.
Use your Meta account to do so.
Follow this by clicking on Personal details on the left.
The next step is to click Account Ownership and Control. After this, you can choose deactivation or deletion. Click Continue, enter your password, and click Continue again.

To create an account:
1. Head to Meta's website.
2. Click on the type of account you want to create and follow the prompts provided. You can create an account using your email address, Facebook, or Instagram.
3. Follow this by initiating a Meta business login.

Meta Business offers a standard return policy of 30 days from the day when you receive the order. The return policy states that the returned product gets inspected, and a refund is issued to the original payment method. It should be noted that the delivery fees are non-refundable. Meta's business return policy mentions that if the product is purchased from a retail shop, the customer is advised to contact the shop for a refund. This is because returns are subject to the respective shop's return policies.

Mark Zuckerberg is the founder, chairman and CEO of Meta business. He also originally founded Facebook in 2004.

PissedConsumer Club

Contact Information

Meta Website:

Meta Help Center:

Corporate Office Address:

Meta Platforms, Inc.
1601 Willow Road
Menlo Park, California 94025
United States

Meta Customer Service Reviews

1.5 / 5
Poor
Timothy S Pmg
Don't seem to care
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

no one hasn't reached out to me. There should be a phone number for complaints.

who actually knows on the other side of the chat. we don't

Charese Nbq
No comment
stars-rating stars-rating stars-rating stars-rating stars-rating
3.0

No comment, nobody answer. This is not an experience.

Some of your app doesn't have a phone contact, just mail. And for the mail adress nobody answer...

Cliff Pulliam
No human interaction provided
stars-rating stars-rating stars-rating stars-rating stars-rating
3.0

Ive been trying to reactivate my account that I accidentally deactivated while attempting to temporarily pause it. My 300,000 followers miss my content.

TikTok allows reactivating accounts under similar circumstances, unc_fromhollisnyc. My content has over 1.2 million likes and is greatly appreciated.

I can access the page but I cannot post on it. I would like to post on my page and provide my invaluable content.

Abbie Xfj
My Facebook was disabled

I was checking messages before I went to sleep, and I had no problem getting on Facebook. The next morning they said my account was disabled.

What is the reason? I've been on for years, I never had a problem. I called and was instantly disconnected, which is common w their site.

I just want to know why. Was my account hacked?

How Good is Meta's Customer Service?

Eugene M Mbx
Eugene M Mbx
Feels Disappointed | Oct 31, 2025

product is good, but customer service doesn't work

Read full quote
Angel M Pmk
Angel M Pmk
Feels Disappointed | Oct 28, 2025

No help at all I'm trying to get in contact with them to see what's going on with my Facebook account can't log into it u guys haven't call me back either

Read full quote
Angel M Pmk
Angel M Pmk
Feels Disappointed | Oct 26, 2025

I'm still waiting for a call back from u guys still waiting why my Facebook account not working who *** into it

Read full quote
Ricky B Hse
Ricky B Hse
Feels Disappointed | Oct 17, 2025

terrible. I do not mind that I got automatically banned, I do mind that I was prevented from using any appeal process and there is no way to actually contact anyone to sort it. Sometimes a person is needed and this was one of those. Meta fails at all basic customer service points.

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John R Rqo
John R Rqo
Feels Disappointed | Oct 14, 2025

Sucked!

Read full quote
Steven Voon B
Steven Voon B
Feels Disappointed | Oct 13, 2025

Fb cannot log in

Read full quote

Summary of Meta Customer Service Calls

20.7K TOTAL
CALLS
00:42 AVG CALL
DURATION
6% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Meta?

Account Question:

  • “My account”
  • “My instagram account”
  • “My unfairly suspended account”

Request for Information Question:

  • “Help secure my info glasses were stolen”
  • “My Instragram id request”
  • “I want to talk to someone”

Product/ Service Question:

  • “Left controlller not working”
  • “Left controller not working on vr2”
  • “Product not working”

Payments and Charges Question:

  • “Taking my debit card info without approval”
  • “I wanna donate 10 billion dollars”
  • “Charges from business meta ai that shouldn’t be charging”

Shipping and Delivery Question:

  • “Meta verified”
  • “Package delayed”
  • “Meta quest, developers, hub crashes, Win casting”

Website/ Application Question:

  • “Whatsapp account recovery”
  • “Finace_with_ clarkson scared me for 3k from threads site”
  • “WhatsApp no open”

Return/ Replace Question:

  • “Maybe return”
  • “Change order”
  • “Return status”

Refund Question:

  • “For an refund.i”
  • “Refund gift card”
  • “Refund status ke liye jankari lena”

Activation/ Cancellation Question:

  • “AI glasses order keeps getting canceled”
  • “Activate WhatsApp activation”
  • “Cancel order”

Cards Question:

  • “Card number”
  • “Gift card”
  • “Gift card code is not readable how can I redeem it with out the code I have the card”

Staff Question:

  • “Customer service”
  • “*** customer service”
  • “No service”

Employment Question:

  • “I am not getting budget or salary of my offers.”
  • “1099”
  • “Jobs”

Other Question:

  • “Preparing head set”
  • “Facebook pay”
  • “Facebook”

Compare Meta Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

MeWe
stars-rating-fill
1.8 out of 5

Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.
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